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FAQ

Q

Did my order get through?

A

Once you have placed an order, you will receive an order confirmation by email to the email address you provided. When your parcel has left our warehouse, you will receive a second email confirming shipment. After this you will receive an e-mail with the track and trace code. With this code you can track your parcel until delivery.

Q

I want to change/cancel my order, is this possible?

A

Once we have received your order, it is only possible to change or cancel it via the contact page. We will do our best to adjust the order at that time.

Q

Is it possible to reserve items?

A

Unfortunately, it is not possible to reserve items.

Q

Can I change my address details after placing the order?

A

This is possible, this can be done via the contact form, unfortunately we cannot guarantee that your change has been implemented in time with us in the system.

Q

My discount code does not work, what to do?

A

If you have a discount code that does not work, please contact us and we will resolve it for you. This can be done by telephone or via contact@florez.nl

Q

What delivery options are there?

A

At the moment we offer one delivery option: PostNL. Stadaard PostNL delivery: If your order is placed before 12:00 on working days, your order will be given to PostNL the same day. If there are no delays with the delivery service, the package will be delivered within 1-2 working days.

Q

Do I have to pay shipping costs?

A

You do not have to pay shipping costs with us. This saves you 5.25 on shipping costs.

Q

What's the delivery time for Florez?

A

We strive to deliver your order within 1 to 3 working days. As soon as your parcel has been received by PostNL and has arrived in the sorting centre, you will receive the track and trace code from us. With this code you can track your package until it is delivered to you.

Q

My package is still not delivered after 4 to 5 working days?

A

If your package has not been delivered after 4 to 5 working days, please contact us via the contact page. We'll work with you to see where things go wrong. We will work together to find the best possible solution.

Q

I have a complaint about my purchase, what should I do?

A

We would like to hear what your complaint is about the product, we would like to receive an order number with a clear picture (If necessary) via email to assess this. This may be contact@florez.nl