ABOUT US

FAQ

Q

Not all products I ordered have I received, what should I do?

A

If it turns out that your order is not complete, it is important that we know this as soon as possible. Then we can check in our warehouse whether this is correct and if necessary supplement.

Q

How can I exchange or return my purchased products?

A

We have a 14-day exchange and return period. The product must be returned undamaged. Read the return form carefully and follow the instructions. The return costs are at your own expense.

Q

I will return (part of) my order. Should I report these?

A

To return your order you can fill in the return form. You do not have to register your return online with us.

Q

Can I return multiple orders at once?

A

Yes, it is possible to return multiple orders in one package. It is important that the return receipts of all orders you combine are included in the package.

Q

Do I have a warranty on my product?

A

All products purchased through our webshop are covered by a legal guarantee. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. Does your purchase show a complaint? Then we would like to receive an email, this can be sent to contact@florez.nl. It is important to mention the order number in this email and include a photo on which the complaint is clearly visible.

Q

I bought a product by post payment, how do I return it?

A

If you have chosen a payment method by post payment, we recommend that you indicate at service itself (via the app) that you have returned the product so that you do not receive a reminder from them. The return costs are also for you by post payment. Once the return has been processed, the invoice will also be adjusted.

Q

Can I exchange my items?

A

If you would like to receive a different color, size or a completely different item, you can contact us via the contact page. This can be done by phone or e-mail. We will then look at the possibilities with you.

Q

Why do I pay return fees?

A

The return rate in the fashion industry can often be up to 40% or higher. The return of parcels has a major impact on the environment. We at Florèz would like to limit this impact as much as possible, together with you.

Q

When will my return be processed?

A

We will try to process your return within 5 to 10 working days of receipt in our warehouse.As soon as your return shipment has been processed, you will receive a confirmation by email.

Q

What should I do if my return has not been processed within 10 working days?

A

Has your package been returned more than ten working days ago, but have you not received a return confirmation yet? Then we recommend you to email us at contact@florez.nl. We will respond within one working day and resolve this problem as soon as possible.
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CONTACT US

Holland: Vogelkersberg 14, Eemnes, Netherlands
China: Showroom, 5th Floor, 49 Gongya Ave, Shaxi, Zhongshan, Guangdong, China 
Postal: Code: 528400
TEL:  +86-18675391152
E-mail: sales@florez.nl
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